Featured Guest
You’ll find this guest among our growing roll of Urban Champions.
Rosanne Haggerty
President and CEO of Community Solutions
Jaime Rogers
Manager, Homeless & Housing Development Department, Medicine Hat Community Housing Society
Fran Hunt-Jinnouchi
Director of Housing and Research, Aboriginal Coalition to End Homelessness
5 Key Takeaways
A roundup of the most compelling ideas, themes and quotes from this candid conversation
|1. Getting to Zero is not an aspiration but rather a method that has evolved over time
Rosanne Haggerty, President and Chief Executive Officer of Community Solutions started the lecture with a quote by W. Edwards Deming: “Every system is perfectly designed to achieve exactly the results it gets.” The recognition that homelessness is an urgent and solvable public health and racial equity challenge—rather than a technical problem (not enough housing units or program resources) was key in the evolution of their approach in getting to zero. Community Solutions determined that the whole community needed to be studied in order to measure what was happening and understand the existing systemic barriers in place and what the community’s needs were. There are five things every community needs:- A shared, measurable aim, which is the most critical thing for a community to see progress because they are committed to solving the same problem and holding each other accountable and measuring progress in the same way.
- A nimble, integrated team of key agencies that are working on the issues
- A real-time, by-name feedback loop
- A flexible arsenal of resources
- A testable menu of technical strategies
2. Solving homelessness is a data-driven process
Solving homelessness is a data driven practice that shows the comprehensive nature of the problem, accounts for everyone across the geography and requires you to test your way forward. There are key data points to track:- Inflow
- Newly identified
- Retuned from housing
- Returned from inactive
- Actively homeless outflow
- Housing placements
- Moved to inactive
3. The lived-experienced voice is the most important aspect
It is essential to include community members who are experiencing homelessness, hear their lived experiences and utilize their insight into what is and isn’t working in the current system. We should ask questions about the issues they are dealing with, who are they, where they have come from and how can we help them not only on the front end, but all the way through the process. People impacted by the decisions made need to be at the table to provide insight into how the services are serving them. It is everyone’s responsibility to make sure people have the supports they need to ensure that they are stable in the housing of their choosing. This process boils down to honouring people’s journey into homelessness and assisting them with their journey out of homelessness.4. We need to build authentic relationships by strengthening Indigeneity
To effectively eliminate homelessness, the approach you take must be culturally specific and grounded in the values of the population you are focused on. In Victoria, the Indigenous population is only around 5%, however they make up approximately 33% of the people that are unhoused. A major milestone is Coordinated Access and Assessment (CAA), which committed 33% of all new supportive housing units to Indigenous Peoples. Fran Hunt-Jinnouchi, Director of Housing Development and Research at the Aboriginal Coalition to End Homelessness Society said, “we can’t continue to try to fit our circle into your square”. When asked what home was to them, it was rarely a house, typically it was their ancestral community; highlighting the critical importance of creating bridges into community.5. Homelessness is a symptom of a broader problem
The reality of homelessness is that it is an upstream issue that needs to be addressed. Mayor Dan Carter highlighted the importance of not just thinking about the number of housing units that could be built, but rather the importance of getting to the root of the issue which is about inequity, poverty, addiction, and mental health. Jamie Rogers said “homelessness wouldn’t be an issue if the existing systems worked.” Agrees Rosanne Haggerty, “in some ways homelessness isn’t the problem, it’s the symptom of that problem, which is that our safety net is broken, and there’s this lack of accountability for what happens to vulnerable people in crisis.”|Full Panel Transcript
Note to readers: This video session was transcribed using auto-transcribing software. Manual editing was undertaken in an effort to improve readability and clarity. Questions or concerns with the transcription can be directed to events@canurb.org with “transcription” in the subject line.
Full Audience Chatroom Transcript
Note to reader: Chat comments have been edited for ease of readability. The text has not been edited for spelling or grammar. For questions or concerns, please contact events@canurb.org with “Chat Comments” in the subject lin
From Canadian Urban Institute: You can find transcripts and recordings of today’s and all our webinars at https://canurb.org/citytalk
16:30:57 From mark guslits to Hosts and panelists : Hi Mary 16:32:02 From Canadian Urban Institute : Welcome! Folks, please change your chat settings to “everyone” so everyone can see your comments. 16:32:14 From Canadian Urban Institute : Attendees: where are you tuning in from today? 16:32:27 From Kim MacLean : Toronto, ON, Canada 16:32:27 From Durstyne Farnan to Hosts and panelists : New York City near the UN 16:32:28 From Steve Sutherland : Aurora, ON – Trellis Transit 16:32:29 From Myra Thomson to Hosts and panelists : Nanaimo BC 16:32:32 From Christopher Clacio to Hosts and panelists : Winnipeg mb treaty 1 16:32:34 From Rachel Stark : Charlotte, NC 16:32:35 From Catherine McKenney : Ottawa 16:32:35 From Laura Pfeifer : Regina, SK 16:32:37 From Jeff Palmer : Winnipeg! 16:32:39 From Robin McPherson : St. Catharines, ON 16:32:39 From Sara Behring : Belleville, ON 16:32:40 From Christina McGugan : Windsor, On 16:32:40 From Laura Dumas to Hosts and panelists : Attending from St. Catharines Ontario 16:32:40 From Jeffrey Sinclair : Niagara Region, ON 16:32:41 From Beverley Bradnam : Fort Erie, Ontario 16:32:41 From Angel Yang : Hi everyone! I’m in Toronto 16:32:41 From Whitney Kitchen : Windsor, ON 16:32:43 From Nik Kinzel-Cadrin : Saskatoon, SK 16:32:44 From Amber Crawford : Toronto, ON 16:32:44 From Myra Thomson : Nanaimo BC 16:32:45 From Erika Morton : Hamilton, On! 16:32:45 From Pam Sharp : Niagara Falls ON 16:32:47 From Steve Brnjas : St. Catharines Ontario 16:32:47 From Julie Evans to Hosts and panelists : Niagara, Ontario 16:32:48 From Romas Juknevicius : Mississauga, Ontario 16:32:49 From Jennifer Legate : Treaty 7 16:32:49 From Diane Dyson : Montreal! 16:32:49 From Ted Hildebrandt (he/him) – CDH : Burlington, Ontario 16:32:49 From mark guslits : Prince Edward County – Milford 16:32:50 From Kelly Goz : Windsor, Ontario Canada 16:32:50 From Melissa Legacy : Vancouver Island 16:32:51 From Beate Bowron : toronto 16:32:52 From Annita Parish : Montreal 16:32:54 From Dick Passmore : Niagara Region 16:32:54 From Luisa Sorrentino : Belleville Ontario 16:32:55 From Matt Nomura : Calgary, AB 16:32:57 From Tanya Osborne to Hosts and panelists : Kelowna, BC 16:32:58 From Brady Holek : Windsor, ON 16:33:01 From Philippe Reicher : Calgary, 16:33:03 From Liz Pollock : Blackfalds, AB 16:33:04 From Julie MacIsaac : Oshawa, ON 16:33:05 From Karin Phuong to Hosts and panelists : Mississauga 16:33:05 From Nida Mirza to Hosts and panelists : Tkaranto 16:33:07 From Brenna MacKinnon : Waterloo, ON 16:33:08 From Leandro Santos : Mississauga, ON 16:33:14 From Kali Holahan : Prince George, BC 16:33:15 From Beate Bowron : Toronto, Ontario 16:33:19 From Diana Gunstone : Squamish, BC – where I am honoured to reside on the ancestr 16:33:19 From Philippe Reicher : Calgary, Alberta 16:33:21 From Tanya Osborne : Kelowna, BC 16:33:24 From Jessica Hum to Hosts and panelists : Hello – calling in from the traditional territories of the Esquimalt, Songhees and Lekwungen speaking peoples, in Victoria BC. 16:33:35 From LoriAnn Girvan : Bonjour de Gatineau – traditional, unceded territory of the Algonquin – Anishnabeg people. 16:33:36 From Donnie Rosa to Hosts and panelists : Unceded territory of the Coast Salish Peoples – Vancouver BC 16:33:41 From Ann McAfee : Coquitlam BC 16:33:42 From Deb Schlichter : City of Brantford 16:33:43 From Gary Waterfield : Greetings from Perth Ontario This is a critical topic 16:33:47 From Caroline Taylor to Hosts and panelists : Caroline Taylor Windsor Ont. 16:33:56 From Abby S She/her : Hello from Tkaronto 16:33:56 From Maya Kambeitz to Hosts and panelists : Greetings from Calgary! 16:34:00 From Diane Dyson : The lands of Kanawake and Kanasatake 16:34:02 From Jeremy Heighton : Kamloops (North Shore) BC 16:34:03 From Judith Maxwell : Judy Maxwell, Ottawa☺️ 16:34:14 From David Harrison : Dartmouth, NS 16:34:23 From Leandro Santos : The lands of the Mississaugas of the Credit 16:34:29 From fredrica walters to Hosts and panelists : Greetings from Ajax, ON 16:34:29 From Kelly OBrien : Whitby, Ontario- 16:34:33 From Samantha Carr : Massachusetts, US ☺️ 16:34:41 From Jessica Hum : Hello – my gratitude to be living and working from the traditional territories of the Esquimalt and Songhees Nations and Lekwungen speaking peoples, in Victoria BC. 16:34:47 From Suzanne Bennett : Hello from St Albert – treaty 6 and Metis lands 16:34:47 From dan schumacher : WaterlooOntario 16:34:55 From Diana Gunstone : Yes I am honoured to live and work on the tradtional unceeded Lands of the Squamish Nation 16:34:59 From Rahma Hashi : Toronto, ON, representing the library! 16:35:11 From Vicki Sinclair : Winnipeg – Treaty 1 Territory and homeland of the Metis People 16:35:14 From Brendon Nicholson : Southridge Shelter – St. Catharines, ON 16:35:17 From Kary Fell to Hosts and panelists : Kelowna, BC 16:35:19 From Canadian Urban Institute : Meet our speakers: Rosanne Haggerty, President and Chief Executive Officer of Community Solutions @cmtysolutions https://www.linkedin.com/in/rosannehaggertycmtysolutions/ Rosanne Haggerty, President and Chief Executive Officer of Community Solutions, is an internationally recognized leader in developing innovative strategies to end homelessness. Community Solutions assists communities throughout the US, Canada, and internationally in implementing systems that measurably end homelessness and change the conditions that produce it. Their large-scale initiatives include the 100,000 Homes Campaign and Built for Zero. Earlier Rosanne founded and led Common Ground Community, a pioneer in the development of supportive housing models and other research based practices that end homelessness. 16:35:34 From Nida Mirza : Tkaranto 16:35:35 From Canadian Urban Institute : Mayor Dan Carter, City of Oshawa @DanCarterOshawa https://www.linkedin.com/in/dancarter4/ From a background of immense personal challenge and tragedy, Dan Carter was elected Mayor of Oshawa in 2018. Prior to his career in politics, Dan served as a motivational speaker, sharing his experience being homeless and living with mental health and addiction. 16:35:41 From Carolyn Fish : Niagara Region 16:35:49 From Peter Stoett : Peter Stoett in Oshawa 16:35:49 From Canadian Urban Institute : Fran Hunt-Jinnouchi, Director of Housing & Research, Aboriginal Coalition to End Homelessness Society @aceh_society With over 30 years of experience in senior management, Indigenous community development and leadership, Fran brings an Indigenous lens to understanding both the challenges and solutions facing Indigenous peoples, with a focus on strengthening self-identity, creating pathways to recovery/healing, and developing culturally-supportive housing. 16:36:03 From Canadian Urban Institute : Jaime Rogers, Manager, Homeless & Housing Development Department, Medicine Hat Community Housing Society @endhomelessness https://www.linkedin.com/in/jaime-rogers-7826b027/ Jaime was charged with leading the oversight, implementation and monitoring of At Home in Medicine Hat – Our Plan to End Homelessness. Under her leadership, Medicine Hat, Alberta became the first city to end functional homelessness in Canada. 16:36:17 From Julie Evans : Niagara, Ontario 16:36:48 From Angela Kiu : Calgary, AB – Howdy all! 16:37:04 From Laura Dumas : Niagara 16:37:11 From Laura Dumas : Nesrine Kandil – Start Me Up Niagara. 16:37:15 From Canadian Urban Institute : Community Solutions is the recipient of the MacArthur Foundation’s 100&Change grant, which awards $100 million to a single proposal that promises real and measurable progress in solving a critical problem of our time. Their Built for Zero initiative works with 100 communities to apply public health strategies to make homelessness rare overall and brief when it occurs. Learn more here: https://community.solutions/ 16:37:16 From Leanne Goode : Oshawa, ON 16:37:30 From Marion Overholt : Windsor Ontario 16:37:36 From Paul Pentikainen : planner from Innisfil 16:37:38 From Petra Matar to Hosts and panelists : Petra Matar from dpai architecture inc in Hamilton Ontario 16:37:43 From Sho Isogai : Auckland, New Zealand 16:37:46 From Daisy Vazquez : NY, NY 16:38:05 From Yutong Zhao : Toronto, ON 16:38:11 From Kristina McMillan Schwartz : Calgary, Alberta 16:38:16 From Lindsay Allan : Thank you for a wonderful intro Mary! 16:38:56 From Glenn Brown : How turn off cc? 16:39:16 From Jayne Armstrong to Hosts and panelists : Toronto, ON on the land of Mississauga’s of the Credit 16:39:50 From Jessica Hum to Hosts and panelists : Hello organizers! Will the recording link be shared with participants, for those who could not stay for the whole event? 16:41:32 From Canadian Urban Institute : Hi Jessica. The recording and transcript of today’s lecture will be available at www.citytalkcanada.ca 16:41:36 From Mary W Rowe to mark guslits and all panelists : hey mark 🙂 16:41:43 From Jessica Hum to Hosts and panelists : Thanks CUI! 16:42:13 From Christel Kjenner : Edmonton, Alberta 16:44:28 From Diane Dyson : Glenn, you should see a button at the bottom of your screen (if you are on a desktop). 16:44:46 From Mary W Rowe to Glenn Brown and all panelists : go down to bottom right and toggle it off 16:49:25 From lance brown to Hosts and panelists : Woodstock, New York 16:57:30 From Marie-Josée Houle : Ottawa – the traditional unceded territory of the Algonquin Anishnaabeg people 17:00:45 From Josée Pharand to Hosts and panelists : Rosanne, I have the transcript of your 60 Minutes Interview from December 26, 1999. That interview is the reason I’m trying to help to end homelessness – I was so moved by that segment that I wrote to 60 minutes for the transcript and kept it all this time. I didn’t connect that interview with this webinar until just now! 17:03:06 From Canadian Urban Institute to Josée Pharand and all panelists : Hi there! Thank you for this note. This message was sent only to the host and panelists. Please change your chat settings to “everyone” so that everyone can see your comments. Thanks and let me know if you have any questions. 17:03:25 From Canadian Urban Institute : Reminding attendees to please change your chat settings to “everyone” so that everyone can see your comments. Thank you! 17:05:13 From Marion Goertz : Family therapist in Calgary, AB. In the spirit of reconciliation and respect, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta. 17:06:41 From Stephen Booth : Mathieu Fleury is a slumlord…Ottawa Community Housing is disaster. The systemic abuse of elderly and disabled persons at the hands of Ottawa Community Housing is a conversation that needs to be had. They are not a commodity for “the industry” to exploit. Shame. #StephaneOCH_LCO 3+ Billion $ slumlord 2 recent youth murders in slumlord Ottawa Community Housing ghetto.OCH #1 cockroach,bedbug,rat,garbage infestation and slumlord on Ottawa. #MathieuFleury #ScottMoffatt21 #cmckenney #tm_kavanagh #rawlsonking (Board) https://www.youtube.com/channel/UCGZNLKMP8-Mx7C4LyMIHllA/videos 17:09:15 From CATHERINE Nasmith to Hosts and panelists : Wow 17:09:27 From Sho Isogai : Another great presentation and well done Rosanne. You are a legend! 17:09:34 From Beate Bowron : Rosanne, are you working in Toronto? 17:09:52 From Dick Passmore : Yes! 17:10:43 From Abby Jackson : what are best practices for getting representation of persons experiencing homelessness living in the state’s right of way (along highways and such), who might not otherwise be included in local services offered by a city or county? What messaging has worked well for inclusiveness and collaboration and convincing leaders to care about the individuals that are not on their land but are part of their community? 17:11:45 From Amy Buitenhuis : people may be interested to know that Toronto is now reporting on homelessness in the way discussed in this presentation (using a by name list of people who are homeless) https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/shelter-system-flow-data/ 17:13:08 From Karen Ramsay Cline to Hosts and panelists : Hello to the host and panelists – FYI some of us are zooming in from different levels of government, organizations etc – very important for many levels to work together to address this complex topic. 17:14:06 From Rachel Stark : We do work like that in the City of Charlotte, NC. We’re working this way to better meet a range of goals such as housing, crime, and jobs. Some of the challenges we face are just breaking people off their normal way of doing business but also sometimes just getting leadership to trust/back the results. What are some of the tips you all have for that? 17:17:58 From Lindsay Allan : What can you say with respects to ‘common assessment’ process built into this work? 17:18:37 From Abby S She/her to Hosts and panelists : Are those 89 communities areas within cities or entire cities? Or both? I ask having just read about the rise in people experiencing homelessness in Venice Beach California ans the massive resistance of the residents of Venice Beach. 17:18:46 From fredrica walters to Hosts and panelists : Some towns want homelessness to go away, pretending it does not exist as it posed a challenge to their re-election. Businesses sees it as a problem for their customers and it is frustrating when people will not admit their is a problem. This is one of the primary challenge along with agencies not willing to work toward the same end goal. 17:20:14 From Canadian Urban Institute : We love your comments and questions in the chat! Share them with everyone by changing your chat settings to “everyone”. Thanks 17:21:33 From Paul Pentikainen : Do you know of any cities/towns that were able to have higher levels of government foot the bill for permanent housing to be paid back by the tax dollars spent locally on homelessness? We know we spend more on emergency health services, police services, and shelter costs then it would cost to house them in supportive housing units, but its the annual municipal budgets that cannot afford the long term costs (mortgages) to make this happen, which only the Provincial/Federal governments can do. 17:22:03 From Paul Wirch to Hosts and panelists : Mayor Carter, are you able to share about the challenges and opportunities being faced by “The Refuge” in creating temporary housing for youth on Simcoe Street? 17:25:39 From Paul Pentikainen : obviously there have been piecemeal funding by higher levels of gov, but how can we get them to give cities/towns loans/mortgages to be paid back from cost savings from municipal budgets? 17:26:50 From Dick Passmore : As we did with the Housing First model, we just need to use the same common philosophy and add in the ‘local context’ and local resources. 17:26:58 From Abby S She/her to Hosts and panelists : Exactly Mary. How do we keep the mindset of just get it done. 17:30:04 From Paul Pentikainen : Im here in Toronto and my local gov just spent $20 million on police and security guards to kick the homeless out of parks. The cities and towns have all the money they need to house the homeless, they just have it in an annual fashion and thus need higher level mortgages/loans. how do we get these? Im stumped 17:31:58 From Abby S She/her : It seems so obvious that those who are experiencing homelessness are the ones who need to be part of the solution. As does consulting deeply with indigenous communities. 17:32:17 From John Ryerson : Homeless Soccer gives people sense of identity often tying back to their culture 17:33:26 From Krista Loughton to Hosts and panelists : Great to see and hear Fran on this call. 17:33:46 From Donnie Rosa to Hosts and panelists : Fran, I’m heading to the Island in October and would love to connect if you have a moment??? 17:34:35 From Paul Pentikainen : Maybe a petition by all municipalities to demand feds give us loans/mortgages? 17:34:58 From Allyson Hewitt to Hosts and panelists : User centred design 🙂 17:35:50 From Abby S She/her : Person first 17:36:06 From Matt Nomura : Exactly Fran 17:36:31 From Beate Bowron : Homes First, but with all the support services needed and coordinated 17:36:32 From Trish Sorrenti : housing first gives a sense of security and allows outreach workers to better track and work with individuals 17:37:01 From Fran Hunt-Jinnouchi to Donnie Rosa and all panelists : Unfortunately I am out of country in October. 17:37:11 From Jeremy Heighton : There are four pillars to a healing community, it must go beyond “housing first” to be robust enough to create health based outcomes. Housing first creates to introductory step, we are missing the second and beyond steps (counseling, health, etc. here we have little depth of care systems. 17:37:24 From fredrica walters : All cities/towns must be on board with their municipalities to address the problem. 17:37:36 From Donnie Rosa : Being able to celebrate culture and community at local parks is an important part of social connectivity – engage your parks and rec folks in the wrap-around services. 17:37:51 From Sho Isogai : Re-Creating a functional, collaborative/coordinated, data-driven housing and homelessness systems in the multi-sectors in the community maybe… 17:37:52 From C Kagan to Hosts and panelists : Seems like housing first is the key, but an holistic approach to home and security must also be used 17:37:53 From Dick Passmore : Housing First is an approach that works with a certain percentage of our individuals, and was never meant to be the be all and end all… 17:38:03 From Trish Sorrenti : our municipality has challenges with individuals who are on the street or in encampments but aren’t actually homeless. what then? 17:38:35 From fredrica walters : Agree with you Mayor Dan. See them as “People First “ 17:38:54 From Abby S She/her to Hosts and panelists : Yes thank you Mayor Dan. 17:39:42 From Sho Isogai : Some say, “Whole-of-governments and whole-of-society approaches”. 17:39:46 From Abby S She/her to Hosts and panelists : How do you balance encampments which some inhabitants may see as housing? 17:40:17 From Jeremy Lewis : Excellent presentation and discussion from all of the panelists. Rosanne, can you please share some examples of the way in which real time population level data translates into more effective interventions or policy in this sector? What evidence can you share that the data-intervention cycle is in fact improving results, compared to procedures that lack near real-time data? How can population level data be used in a nuanced way that recognizes the complexity of individual experience? 17:40:23 From Abby S She/her to Hosts and panelists : It speaks to Mayor Dan’s comment about reaching different populations. 17:40:27 From Matt Nomura : Well said Jaime – bravo. 17:41:30 From Abby S She/her : Right. Mayor Dan. Haven’t we learned that massive interventions and support must accompany housing? 17:41:40 From C Kagan to Hosts and panelists : Agree 100% with what the mayor is saying 17:41:52 From Sue Holdsworth : As it was said earlier, housing is not the outcome, it is a means to the outcome. Perhaps the outcome is wellbeing. 17:41:53 From Olusola Olufemi : Holistic approach that puts ‘people’ at the core of Housing First philosophy. 17:41:59 From Matt Nomura : very true Mayor Dan! 17:44:51 From Abby S She/her : Housing budgets must include budgets for the ongoing complexities. They cannot stop when the door is closed. 17:45:35 From Sho Isogai : Well said Rosanne! 17:46:14 From Jeremy Lewis : Thank you Rosanne, those were very vivid examples. That is very granular data you have access to, very interesting 17:50:29 From Kelly Goz : find natural leaders – they are not necessarily the CEOs of organizations 17:51:51 From lance brown to Hosts and panelists : Thank you all. Keep on keeping on! 17:54:50 From dan schumacher : This meeting is formidably informative 17:55:37 From fredrica walters : Please Mayor Dan. Talk to the other Mayor’s in our Region. Some just want it to go AWAY! 17:55:40 From Myra Thomson : Very well said Mayor Dan!!!! 17:56:27 From Canadian Urban Institute : Keep the conversation going #gettingtozero #citytalk @canurb You can find transcripts and recordings of today’s and all our sessions at www.citytalkcanada.ca 17:56:46 From fredrica walters : Thank you so much for this platform. Refreshing! 17:58:05 From Mona Moreau : How many homeless are there in Toronto? Anyone know? 17:59:04 From Jeremy Lewis : https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/shelter-system-flow-data/ 17:59:15 From Karen Ramsay Cline : An excellent and important conversation. Thank you Fran, Rosanne, Jaime and Dan, along the host Mary Rowe at CUI.. 17:59:17 From Myra Thomson : Can we get a link to this study please? 17:59:37 From Romas Juknevicius : Thanks to all the panelists and comments provided. I’m a planner in the City of Mississauga, ON and a co-chair of our 2021 United Way campaign so joined the call to learn more about this issue and this has been a very informative session! Definitely a complex problem that requires a multi-faceted approach. 17:59:39 From dan schumacher to Hosts and panelists : Common Cause Common Terms Communi cation Communification 17:59:40 From Abby S She/her : Just saw this program by Toronto Public Library. Civil Forum: A Complex Exile – Homelessness in Canada by TPL Culture (usually can be found after the fact) 18:00:02 From Canadian Urban Institute : COMING UP: Join us on Monday Sept 20 for the Art of City Building: Reinvention conference. For more information: https://www.artofcitybuilding.ca/ @AoCB2021 And be sure to visit www.citytalkcanada.ca for more information on our sessions to come! 18:00:36 From Sho Isogai : A great presentation and panel discussion. Thank you for your talk & presentation! Very insightful. Keep well and be safe there. 18:00:40 From Marion Overholt : great session, so informative and inspirational, thanks so much 18:00:48 From Kelly Goz : excellent talk. thank you so much! 18:00:51 From Amber Crawford : Thank you so much for a great session. Very informative! 18:00:53 From Abby S She/her : Thank you all. This was amazing n! Thank you Mary. 18:01:02 From Jelena Payne : Wonderful. Thank you so much!! 18:01:07 From Nik Kinzel-Cadrin : Thank you all for the great session! 18:01:17 From Alyson King : Thank you for the great session. 18:01:18 From Philippe Reicher : Thank you for the session! 18:01:19 From Sarah King to Hosts and panelists : Thank you! 18:01:19 From Sho Isogai : and once again, well said and yes, you are very inspirational sector leader Rosanne! 18:01:23 From LoriAnn Girvan : Wonderful – thank you, all! 18:01:24 From Erin Black : Thank you all! Great session! 18:01:43 From Jeremy Lewis : 10/10 presentation and discussion, thanks everyone involved 18:01:43 From Andréa Calla : Mary, Rosanne, Fran, Mayor Dan & Jaime, thank you for your leadership an excellent discussion, a very informative session! 18:01:51 From David Harrison : Impressive, how do we access the recording so our contacts can be better informed? 18:01:57 From Dick Passmore : Thank you presenters! 18:02:10 From Erika Morton : Thank you guests, host and organizers! 18:02:10 From Emily Johnson : Thank you all, this was a wonderful discussion. 18:02:12 From Linda Wise to Hosts and panelists : Thank you for a very informative discussion. 18:02:47 From Noah Yauk : Great Job! Thanks for your insights! 18:03:06 From Angela Kiu : Thank you all for a fabulous presentation and discussion!! 18:03:11 From Amanda French : amazing!
